Fleet customer satisfaction insight for Leasing Companies
FleetEye CSi is the first B2B Benchmark survey in Europe measuring the fleet customer’s satisfaction with the leasing industry and to benchmark the Net Promoter Score (NPS).
It is used extensively within the vehicle leasing and materials handling sectors and is the most authoritative guide to fleet sector opinion available. FleetEye CSi could easily be utilised in any customer service focused industry where suppliers wish to benchmark customer satisfaction with their service delivery against their competitors.
Net Promoter Scores
An Accurate snapshot of customer satisfaction across all aspects of the products and services supplied.
Immediate feedback regarding service delivery and quality standards.
A comparison of each participating company versus its competitors.
An objective measure of customer expectations and whether these are being met.
The ability for participating companies to pinpoint with accuracy where service and product improvements need to be made.
Demonstrating to your customers your commitment to measuring CSI.
Other countries on request
FleetEye CSi is produced from short interviews with Fleet Operators. There is a core of standard questions and the programme is customisable to include your own questions at any cycle within the research.
All the data is provided through our interactive front end which can be accessed from the Customer Area button at the top of this site.
FleetEye CSi is a quarterly or biannual programme.
Example factors covered by the survey:
Collection & Termination
In life Services
Products & Services
Value for Money
Vehicle Ordering & Delivery
Customer benefits include:
- High level KPIs giving you your market relative position on customer activity
- Aids customer retention
- Supports your accounts team to reinforce the client‘s relationship
- Improves internal processes
- Validates your own perception against independent feedback
- Gives syndicated economies of scale
- Members achieve higher CSi than market average