FleetEye CSI

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Fleet customer satisfaction insight for Leasing Companies

FleetEye CSi is the first B2B Benchmark survey in Europe measuring the fleet customer’s satisfaction with the leasing industry and to benchmark the Net Promoter Score (NPS).

It is used extensively within the vehicle leasing and materials handling sectors and is the most authoritative guide to fleet sector opinion available. FleetEye CSi could easily be utilised in any customer service focused industry where suppliers wish to benchmark customer satisfaction with their service delivery against their competitors.

Key Features

Net Promoter Scores

An Accurate snapshot of customer satisfaction across all aspects of the products and services supplied.

Immediate feedback regarding service delivery and quality standards.

A comparison of each participating company versus its competitors.

An objective measure of customer expectations and whether these are being met.

The ability for participating companies to pinpoint with accuracy where service and product improvements need to be made.

Demonstrating to your customers your commitment to measuring CSI.

Characteristics

UK

Germany

Spain

France

Portugal

Netherlands

Turkey

Italy

Belgium

Other countries on request

FleetEye CSi is produced from short interviews with Fleet Operators.  There is a core of standard questions and the programme is customisable to include your own questions at any cycle within the research.

All the data is provided through our interactive front end which can be accessed from the Customer Area button at the top of this site.

FleetEye CSi is a quarterly or biannual programme.

Example factors covered by the survey:

Account Management

Collection & Termination

Communications

Contracts

Driver Management

In life Services

Invoicing

Products & Services

Reporting

Value for Money

Vehicle Ordering & Delivery

Value Proposition

Customer benefits include:

  • High level KPIs giving you your market relative position on customer activity
  • Aids customer retention
  • Supports your accounts team to reinforce the client‘s relationship
  • Improves internal processes
  • Validates your own perception against independent feedback
  • Gives syndicated economies of scale
  • Members achieve higher CSi than market average