With ExpertEye’s proprietary online portal, our clients gain access to in-depth perspectives that quantify customer satisfaction and its relationship with key drivers and outcomes.
Critical benchmark variables are:
- Customer Satisfaction
- Customers Expectations
- Perceived Quality
- Perceived Value
- Customer Complaints
- Customer Retention
Our 3D approach to research enables you to gain a deeper understanding of the total customer experience.
You can use our customer satisfaction programmes to zero in on how satisfied customers are with the quality of an array of customer experience metrics.