NEWS

ExpertEye Research & Development have launched a new version of their driver feedback programme with an all new online report (Touchpoint 4). ExpertEye have developed Touchpoint over the last 8 years and have developed the programme to enable them to offer the industry leading programme for leasing companies and manufacturers which includes benchmarking and individual
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Automotive and Finance research specialist ExpertEye Research & Development has appointed Scott Elliott as its UK Managing Director and expanded its Operations team appointing Jacopo Guarda as Operations Manager, Barbara Payne as Head Of Finance and Kay Roffey as GDPR Co-Ordinator. The team are also joined by Dominic Santaniello as Junior Data Analyst to support
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ExpertEye’s new Touchpoint 4 driver feedback programme is coming……….. A range of enhancements with a Verbatim Analysis bolt on will be available. Visit www.experteye.com or call us on +44 (0)1844 296500
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This cost-effective alternative to full text analytics can be offered as part of its integrated Touchpoint 4 satisfaction reporting tool or as a stand-alone offering. Keep looking for updates on this step-change in analysing customer feedback.
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Visit the Home Page to Download your free copy! We live in a world full of data, in fact full of Big Data, but data is only useful once analysed, interpreted and delivered in an easily digestible form. No matter which part of the automotive industry you work in, success seems to follow whomever keeps
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Petrol vs Diesel – FRANCE – C-Segment – January 2018 Volumes C-Segment volumes peaked in 2016 at 277,000 units, falling back in 2017 to around 260,000 registered vehicles (levels similar to 2015 volumes). Diesel volumes have reduced by over 15% (26,000 units) in the last two years, from just over 169,000 units in 2015 to
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Results from ExpertEye’s DriverView survey in Spain ranks Lexus number 1 out of 34 brands measured. The DriverView survey collects satisfaction data from drivers regarding all aspects of their vehicle. Satisfaction scores for the vehicle itself is broken down into 16 specific features of the vehicle such as reliability, build quality, fuel economy etc. The
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Smaller companies with just 1-5 fleet vehicles are becoming more prevalent, and more important in the Italian market for the long term renting companies.  ExpertEye’s latest wave of FleetEye CSi shows that satisfaction scores are higher for this sector, with overall satisfaction declining for the larger companies with >100 fleet vehicles. The NPS scores above
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Japanese and Korean brands dominate the French market when it comes to driver satisfaction according to ExpertEye’s DriverView survey. The results, drawn from almost 10,000 French drivers, show Honda drivers are the most satisfied of all. Dacia ranked 5th for driver satisfaction, while other local brands bunch together at mid-table The latest results from ExpertEye’s DriverView
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ExpertEye is delighted to announce it is a member of ESOMAR.  ESOMAR is a not-for-profit organisation that promotes the value of market, opinion and social research and data analytics.   What does this mean for our clients?  By adhering to the ICC/ESOMAR International Code on Market, Opinion and Social Research and Data Analytics, which was developed
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