Fleeteye CSI - Fleet customer satisfaction insight for Leasing Companies
- First B2B benchmark survey in Europe measuring fleet customer’s satisfaction with the leasing providers
- Net Promoter Score (NPS) benchmark
- Immediate feedback on service delivery and quality standards
- Comparison of each participating company vs its competitors
- Country scope: UK, Germany, Spain, France, Portugal, Netherlands, Turkey, Italy, Belgium
- Fleeteye CSI members achieve higher satisfaction score than market average!
Touchpoint - Customer satisfaction & supplier performance measurement for Leasing Companies
- Driver feedback tool measuring customer satisfaction and supplier performance
- All key events in the life cycle of a leasing contract are measured and efficient early warning mechanism triggering alerts to prevent driver ”dissatisfaction”
- Highly cost effective solution to monitor service standards
- Seamless integration into existing fleet management systems
- Country scope: all European countries.