FLEETEYE CSI

 

Fleet customer satisfaction insight for Leasing Companies

FleetEye CSi is the first B2B Benchmark survey in Europe measuring the fleet customer’s satisfaction with the leasing industry and to benchmark the Net Promoter Score (NPS).

It is used extensively within the vehicle leasing and materials handling sectors and is the most authoritative guide to fleet sector opinion available. FleetEye CSi could easily be utilised in any customer service focused industry where suppliers wish to benchmark customer satisfaction with their service delivery against their competitors.

Key Features

Characteristics

 

  • Net Promoter Scores
  • An accurate snapshot of customer satisfaction across all aspects of the products and services supplied.
  • Immediate feedback regarding service delivery and quality standards.
  • A comparison of each participating company versus its competitors.
  • An objective measure of customer expectations and whether these are being met.
  • The ability for participating companies to pinpoint with accuracy where service and product improvements need to be made.
  • Demonstrating to your customers your commitment to measuring CSi.
Country Coverage

Methodology
Online Portal
Frequency
Scope

 

 

Value Proposition

 

Customer benefits include:

  • High level KPIs giving you your market relative position on customer activity
  • Aids customer retention
  • Supports your accounts team to reinforce the client‘s relationship
  • Improves internal processes
  • Validates your own perception against independent feedback
  • Gives syndicated economies of scale
  • Members achieve higher CSi than market average