Smaller companies with just 1-5 fleet vehicles are becoming more prevalent, and more important in the Italian market for the long term renting companies. ExpertEye’s latest wave of FleetEye CSi shows that satisfaction scores are higher for this sector, with overall satisfaction declining for the larger companies with >100 fleet vehicles.
The NPS scores above show a +16.6 for the smaller companies, indicating that they are major proponents of long term rental, while for the medium comanies, NPS is +5.3 and it becomes negative for the large ones.
FleetEye CSi is the first B2B Benchmark survey in Europe measuring the fleet customer’s satisfaction with the leasing industry and to benchmark the Net Promoter Score (NPS). Read more about our programme HERE